I also let them know that I was, at that point, a 22 year client and that I wasn't going to run to a different carrier when my phone was unlocked. I explained to the supervisor why I needed the phone unlocked. Last year, while I was about 18 months into my 2 year contract, I called ATT customer service to have my phone unlocked so that while I was travelling overseas for an extended period I could use local sim cards in the areas I was visitiing.Īfter an initial "we can't unlock your phone if you are still under contract unless you opt to pay for the difference between the 199 price and the full price of the model you purchased, etc.," I then asked to speak to a supervisor. So basically I have been with the same company since the birth of the modern individual cell phone business. Cingular then changed its name to ATT Wireless. Cingular (ATT's venture into wireless) bought Cellular One. First I was with Cellular One way back in the early 90s. Is there an ATT wireless employee patroling these boards who has any sort of clout and ability to take care of a client's request?
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